Terms & Conditions

ISSUED BY GiGi Adult Department Store
This Terms and Conditions document governs the use of GiGi.co.nz Online Service (the Service) including shopping and participation in promotions run by GiGi.co.nz. You can access this Agreement at any time from the Terms link on this website.

GIGI takes great pride in supplying New Zealanders with a huge range of quality sex toys, lingerie, and performance enhancers.

All products that we sell come with our consumer guarantee/warranty. When choosing your sex toy, check out the guarantee information in the item description as it differs between brands. Like most luxury items, the longer the warranty, the better quality the sex toy. For health and safety reasons we are unable to refund or replace due to a change of mind, even if you have not used the toy, so please choose carefully.

Our warranty policy covers products for various time frames (depending on the brand) from the date of purchase.

It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy. If your product cannot be repaired, we will replace it with one that is of the same, or similar model. If a repair or replacement is not possible, we will provide a STORE CREDIT!

Manufacturer warranty Periods from original date of purchase:
  • Fun Factory – 1 year
  • We Vibe – 2 Years
  • Lelo – 1 Year
  • Femme Funn – 1 year
  • Svakom – 1 year
  • Womanizer – 1 year
  • The Rabbit Company– 1 year
  • B-vibe – 1 year
  • Nalone– 1 year
  • All other items will be covered under a price guide warranty
  • Vibrators over $150 hold a 90 day warranty - you must return your toy for testing by the tech team before we can replace your toy.
  • Vibrators under $150 hold a 60 day warranty.

GiGi.co.nz gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using secure online Mastercard, Visa Card. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

Payments may also be made by direct credit/transfer to our nominated bank account. In this case goods will not be shipped until we confirm that the payment has been lodged. Instructions for direct credit/transfer payments will be given at checkout.

All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

If you have any queries regarding shopping with GiGi.co.nz, please contact us using the details found at the Contact Us link at the top right.

Images and video of products for sale on this website show the products in context and may contain other items not for sale. Please refer to the product description for exact detail of what is for sale.

GiGi.co.nz understands and empathises with Internet/Email users personal privacy concerns. We would like to state our policy: Under no circumstances will we sell, rent or give your private information including name, address, email to third parties. We collect name and address information solely for the purpose of the delivery of goods.

Registered account holders can opt in to our email newsletters. These contain special offers which we think they may be interested in. On each of these communications, we provide a means by which the recipient may choose to never receive these emails again.

Account holders can opt out of our mailing list at any time on the account page of this website.

If you would like to view, modify or delete the information that we hold on you as a user of this website or customer, contact us and we will be happy to co-operate.

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to GiGi.co.nz servers by HTTP requests using a web browser, you may not attempt to gain access to GiGi.co.nz servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, GiGi.co.nz and/or the Service.

Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

This Service provides general information about GiGi.co.nz and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about GiGi.co.nz, its subsidiaries and the services and products they offer. GiGi.co.nz reserves the right to change, delete or move any of the material on the Service at any time without notice.

GiGi.co.nz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Credit Card Payment
Credit card transactions are processed by DPS Payment Express for maximum security. We accept Mastercard, Visa. When paying by credit card you will be redirected to the DPS site to enter your card details securely. Payments are processed online in real time and we do not see your card details. You will be transferred back to our site for confirmation of your order once payment is accepted.


Account2Account is a secure way to pay directly from your bank account in real time. No credit card is required and we charge no additional fee.Your payment will be processed in real time so there will be no delay for payment confirmation.
Customers of ANZ, ASB, BNZ, Kiwibank, TSB and Westpac can use this payment method.
You will need to have internet banking set up with your bank.
When you select the Account2Account (real time internet banking) payment option you will be taken to a secure payment gateway page that will guide you through the process to make a one-off real time internet banking transaction.
You will need to select your bank, enter your internet banking credentials, select your account and review the details for your bank statement. Your statement will show a payment to WEB SALES so it will be discreet.
Account2Account is provided by DPS Payment Express, New Zealand's leading provider of secure payment gateways.
You will be transferred back to our site for confirmation of your order once payment is accepted.


Any changes to this policy will be posted here.